While we always try to find a way to cover replacements within your warranty, it may not always be possible, as for example in the following cases that may void your products warranty:
- mechanical damages and malfunctions caused by mishandling of the device (e.g., dropped devices, twisted cables);
- hardware changes made by the customer (e.g., sensor soldered to third-party device, battery changes, device/sensor opened by the customer and not by PLUX trained personel);
- misuse or mishandling against the indications provided in the product documentation (e.g. indications and warnings in user manuals)
- using non-compatible cleaning products and methods
- product and/or user suffered damages using the product outside the context of its intended use (see also our Regulatory Section for more information on your product’s intended use)
