⚠️ This article is deprecated. See the following article for the most up-to-date Bluetooth support:
https://support.pluxbiosignals.com/knowledge-base/tp-link-ub500-bluetooth-support-troubleshooting/
Bluetooth issues may occur when using onboard Bluetooth modules of your computer due to incompatibilities between PLUX devices and the Bluetooth module and its driver.
If you are using a Windows operating system, then yes, we do strongly recommend using the Bluetooth dongle that comes with your biosignalsplux kit. You can learn how to setup your dongle correctly in the following article:
How to configure & Enable the Bluetooth Dongle (Windows)
macOS users can use the internal Bluetooth module of their Apple devices.
