We’re happy to provide you our best support for you to get the most out of your PLUX products. The table below summarized what we can and cannot assist you with:
| Online tour & getting started with PLUX products via e-mail or video call | Happy to help 😊 |
| Onsite tour & getting started with PLUX products | Unfortunately, not possible 😕 |
| Troubleshooting issues with the product’s built-in features and functionality | Happy to help 😊 |
| Product bug fixes shipped with the closest possible public software release | Happy to help 😊 |
| Warranty, replacement & repair cases | Happy to help 😊 |
| Product Customizations | Happy to help 😊 |
| Help solving shipping & customs issues | Happy to help 😊 |
| Compatibility with 3rd party devices | Needs case by case evaluation 🤔 |
| General Windows / macOS / Linux / Android support | Unfortunately, not possible 😕 |
For further information about support cases, see the information below and visit our Frequently Asked Questions (FAQs) in our Knowledge Base.
Who is eligible for PLUX support?
Support is provided and reserved for PLUX customers. Please provide an order number or serial number of your products when submitting a support ticket (you can find the serial number on the back of your product).
When do you provide support?
Support tickets are usually replied to within 2 business days during our office hours between 9:00am and 5:00pm GMT.
Can I get support if I bought my PLUX product from an official PLUX distributor or reseller?
If you have purchased your PLUX product via one of our distributors, please get in touch with your local distributor before getting reaching out to us.
Although we’re happy to help, handling your support case via the distributor helps us keeping full track of your order, products, and support history for quality management purposes.