Support Policy

Weโ€™re happy to provide you our best support for you to get the most out of your PLUX products. The table below summarized what we can and cannot assist you with:

Online tour & getting started with PLUX products via e-mail or video callHappy to help ๐Ÿ˜Š
Onsite tour & getting started with PLUX productsUnfortunately, not possible ๐Ÿ˜•
Troubleshooting issues with the productโ€™s built-in features and functionalityHappy to help ๐Ÿ˜Š
Product bug fixes shipped with the closest possible public software releaseHappy to help ๐Ÿ˜Š
Warranty, replacement & repair casesHappy to help ๐Ÿ˜Š
Product CustomizationsHappy to help ๐Ÿ˜Š
Help solving shipping & customs issuesHappy to help ๐Ÿ˜Š
Compatibility with 3rd party devicesNeeds case by case evaluation ๐Ÿค”
General Windows / macOS / Linux / Android supportUnfortunately, not possible ๐Ÿ˜•

For further information about support cases, see the information below and visit our Frequently Asked Questions (FAQs) in our Knowledge Base.

Who is eligible for PLUX support?

Support is provided and reserved for PLUX customers. Please provide an order number or serial number of your products when submitting a support ticket (you can find the serial number on the back of your product).

When do you provide support?

Support tickets are usually replied to within 2 business days during our office hours between 9:00am and 5:00pm GMT.

Can I get support if I bought my PLUX product from an official PLUX distributor or reseller?

If you have purchased your PLUX product via one of our distributors, please get in touch with your local distributor before getting reaching out to us.

Although weโ€™re happy to help, handling your support case via the distributor helps us keeping full track of your order, products, and support history for quality management purposes.